Returns: when it rains on playtime

Sometimes a toy does not fit the room or the child. Here is what to do in each case.

It arrived damaged

Start a return or replacement from your order at the partner store and add a photo. Let us know too, so we can check the batch.

A part is missing

Write to us with the toy name and the missing part. We will help, and the partner store can replace the whole set if needed.

It is the wrong size

Return it through the partner store within its return window and order the other size.

Your child changed their mind

Unused toys can go back through the partner store's standard return policy.

Refunds are issued by the partner store to the payment method used for the order.